Voice over Internet Protocol


VoIP allows you to make telephone calls over the Internet in exactly the same way as you make calls over the public telephone network. All you need is a working broadband line and an IP enabled handset or phone system to use it.

A business VoIP solution from Midus gives you some real benefits over using standard telephone lines.

The main challenge with VoIP is to deliver a good quality service. This is because the Internet is not designed to carry voice and data traffic simultaneously and sometimes parts of the voice call can get lost. This causes break up and crackling on the call.

The Business Benefits of IP Telephony. The business benefits of IP telephony, however delivered, make a compelling case. In a nutshell these are cost reduction, ease of management and productivity gains.

Reduction in Direct Costs With an IP telephony system, the number of traditional (PSTN) lines can usually be reduced to a level to manage incoming calls: fewer lines means lower line rental charges. Additionally, savings are made in the way that calls are routed, making some calls free (usually those on the same network - between offices, for example) and reducing the cost of others as outgoing calls are routed over the IP network.

Management Moves, adds and changes (sometimes known as MACs) need managing, but with an IP telephony system this should be very simple and can be managed by an administrator rather than requiring specialist technology expertise, often remotely. Moreover, moves, even between buildings, should not require changes in „extension‟ numbers. Wherever they are on the network, it should be able to identify the user enabling them to log on wherever they want to within the organisation.

Productivity It has been noted by many analysts that productivity benefits are often not „costed in‟ as part of the justification for moving to IP telephony, often because they are harder to quantify than straightforward call cost benefits. Yet the use of the SIP protocol allows productivity tools to be incorporated within the telephony. It allows easy integration of telecoms applications with other desk top applications because it‟s based on „open‟ standards. Without digging deeply into the technology, this simply means that it‟s a lot easier for things to work together. Some of the common productivity tools available enabled by IP telephony are discussed later in this guide, but the most basic productivity savings are made through the intelligent routing of calls, meaning that callers are more likely to get straight through to the person they want, wherever they might be (on-site or even offsite), or to a suitable alternative, first time.

Reduced Cost of Ownership Conventional phone systems have historically been a capital purchase or maybe bought on lease however Hosted Telephony Services have now significantly reduced costs of ownership as you effectively pay for the services and applications that you need on an ongoing basis. The only potential outlay may be the cost of purchasing your own IP telephones per extension user.